Post by account_disabled on Dec 13, 2023 23:31:48 GMT -5
When you hit the send button. The truth is this is just the beginning. You need to be attentive to everything that happens on your social networks and that is why I am going to talk about what you need to be aware of and good practices: Comments They are very important for your strategy and show who is willing to interact with your brand. Therefore, if someone cared enough to comment on something, like or react to that comment and respond when necessary. The famous use of gifs is approved, but always in moderation and consistency.
A mention can be very good, like sharing Phone Number List content or praise, but it can also be something bad, like someone expressing discontent with your company. Stay tuned for this! In the end, this person shared the content and that can spread. Answer honestly and resolve the situation. Evaluations You've probably already seen the evaluation of a page on Facebook. And despite being present only on this network, the evaluations deserve your attention. In the end, they serve as a thermometer of how people are considering your brand and are public.
Occasionally something negative may arise, but one of the main virtues of any social media professional is to remain calm and resolve the situation efficiently. Show sensitivity and guarantee that the problem will be resolved. People want to feel empowered and heard. Remember it! Chat Currently, chats on social networks, whatever they are, work like the SAC 2.0 model on social networks. And that is where most of the time a consumer goes to resolve their doubts, seek help, resolve a question or express some discontent. This is perhaps one of the most important spaces on social networks, it is a personal contact that you have with a certain user, and the impression you leave represents the image of your brand for them.
A mention can be very good, like sharing Phone Number List content or praise, but it can also be something bad, like someone expressing discontent with your company. Stay tuned for this! In the end, this person shared the content and that can spread. Answer honestly and resolve the situation. Evaluations You've probably already seen the evaluation of a page on Facebook. And despite being present only on this network, the evaluations deserve your attention. In the end, they serve as a thermometer of how people are considering your brand and are public.
Occasionally something negative may arise, but one of the main virtues of any social media professional is to remain calm and resolve the situation efficiently. Show sensitivity and guarantee that the problem will be resolved. People want to feel empowered and heard. Remember it! Chat Currently, chats on social networks, whatever they are, work like the SAC 2.0 model on social networks. And that is where most of the time a consumer goes to resolve their doubts, seek help, resolve a question or express some discontent. This is perhaps one of the most important spaces on social networks, it is a personal contact that you have with a certain user, and the impression you leave represents the image of your brand for them.